Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

What is HCAHPS?

1. A clinical procedure guideline

2. A financial auditing system

3. A patient survey rating organizations

4. A training program for healthcare providers

The correct answer is: A patient survey rating organizations

HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems. It is a standardized patient survey that measures patients' perspectives on hospital care. The HCAHPS survey is an essential tool for hospitals to assess the quality of care received from the patient's viewpoint and to gather data on various aspects of the hospital experience, such as communication with nurses and doctors, cleanliness of the hospital environment, and the overall rating of the hospital. Using HCAHPS, organizations can analyze the feedback from patients to improve care quality, employee engagement, and patient satisfaction. This survey also serves as a benchmark for hospitals across the United States, allowing for comparisons between facilities, which can drive competition and enhance quality improvement efforts. The other options—clinical procedure guidelines, financial auditing systems, and training programs—do not capture the essence of HCAHPS, which is explicitly focused on patient feedback and experience. Thus, the choice highlighting it as a patient survey rating organizations accurately represents its purpose and significance in the healthcare industry.