Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

What is a common goal of usability testing in hospitals?

1. To determine financial impacts of technology

2. To evaluate the aesthetic design of facilities

3. To ensure systems meet user requirements

4. To improve employee satisfaction scores

The correct answer is: To ensure systems meet user requirements

Ensuring systems meet user requirements is a primary goal of usability testing in hospitals. This process involves understanding how healthcare professionals interact with various systems, tools, and technologies to provide insights on functionality and efficiency. By focusing on user requirements, usability testing aims to identify any challenges or difficulties that users face, which can inform improvements that enhance the overall user experience. This approach is vital in the healthcare context, where effective technology use can directly impact patient safety, care quality, and workflow efficiency. By prioritizing user needs, usability testing helps to tailor systems to be more intuitive and effective for their day-to-day operations. Other options, while relevant in broader contexts, do not encapsulate the primary objective of usability testing in this specific setting. For example, understanding financial impacts, assessing aesthetic design, or improving employee satisfaction might be important considerations in the healthcare environment, but they are not the main focus of usability testing which is fundamentally about optimizing user interaction with systems.